Shipping & Returns Policy

1. Production & Processing Times

Every order on our store contains bespoke custom elements. Because each piece of jewellery is meticulously crafted and custom-engraved to your specifications, items are not dispatched instantly.

Custom Production Time: Please allow 3 to 5 business days for our production team to design and engrave your order.

2. Shipping & Courier Information

Once your order has finished production, it is handed over to our local South African door-to-door courier network. We ship nationwide to any physical address within South Africa.

Delivery Timeline: Standard shipping takes approximately 3 to 5 business days to arrive at your door after production is completed. For remote or outlying areas, delivery may take up to 7 business days.
Tracking: A digital tracking link will be automatically sent to the email address or phone number provided during your checkout process as soon as the package is dispatched.

3. Returns & Exchange Policy

Custom Item Exclusion Notice: In full compliance with Section 42(2) of the South African Electronic Communications and Transactions Act (ECTA), consumers do not have the right to cancel or return transactions for goods made completely to consumer specifications or clearly personalized.

Because your name, date, or initials are permanently engraved into the metal, we cannot accept returns, cancellations, or exchanges if you change your mind or choose the wrong size.

4. Defective or Damaged Items

Your satisfaction is our absolute priority. If your item arrives physically damaged, flawed, or contains an engraving mistake that differs from the exact text you typed into our form, we will rectify it instantly.

Please contact us via our official business channels within 48 hours of receiving your delivery.
Provide your full name, order details, and a clear photo showing the damage or engraving mistake.
If verified, we will arrange for a brand-new replacement piece to be produced and delivered to your doorstep entirely at our expense.