Privacy Policy & PAIA Manual

We respect your privacy and are completely committed to protecting your personal information. This policy describes how we collect, process, and protect your details in strict compliance with the South African Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA).

1. Information We Collect

When you place an order on our store, we collect the minimum required details to process your payment and deliver your custom jewellery pieces:

• Your Full Name
• Delivery Address
• Email Address
• Cellphone / Contact Number
• The Custom Text or Names you want engraved on your pieces

2. How Your Data is Used & Protected

Your details are used solely to fulfil your orders and handle tracking communications. Because our website is a static structure hosted on a secure global network, we do not store your data in an online web server database. Your data cannot be leaked from our site infrastructure because it is encrypted via secure transmission and processed through highly guarded, authorized channels only.

3. Third-Party Sharing (Dropshipping Compliance)

To successfully deliver your orders, we securely pass your shipping details (Name, Address, and Cell Number) to our verified manufacturing partners and local door-to-door courier service operators. Your details are never sold, traded, or distributed to any external marketing agencies.

4. PAIA Compliance Statement

In accordance with the Promotion of Access to Information Act (PAIA), any individual has the right to request access to records held by us to ensure transparency and accountability. To request access to your records, submit data corrections, or file an inquiry regarding your personal data processing under POPIA, please reach out directly through our official customer contact support channels.